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issue.watch aggregates complaints about organisations, so we can highlight common trends and encourage better business practices

 

Issue Spotlight: Disappointing Telco Customer Service and Internet Delivery

 
 

TELCO CUSTOMERS WANT TO PAY FOR THE INTERNET SERVICE THEY RECEIVE NOT THE SERVICE THEY WERE HOPING TO RECEIVE.


Australian Telco customers are telling us, they are fed up with continued disruption to internet services and poor customer service standards. This is a serious problem, having a significant impact on thousands of small business owners and residential consumers whose complaints go unnoticed.


issue.watch says the Federal Government and the regulators are not doing enough, as they are too slow to enforce consumer protection codes, and they are ignoring the fact that consumers pay for services they do not receive.


issue.watch has created a Telco whitepaper that explains why consumers are fed up with unreliable and insincere Telco business practices. Click here to view the Telco whitepaper.


issue.watch has written to Telstra and Optus, asking specific questions and what they are doing to improve consumer confidence in Telco services. Click here to view the letter sent to Telstra. Click here to view the letter sent to Optus.


Telstra provided the following response. Click here to view Telstra's response.


We rate the response from Telstra


Optus provided the followibng response. Click here to view Optus's response.


We rate the response from Optus

 
 

Issue Spotlight: Aged Care

 
 

We need your help to raise awareness on significant issues in the services provided by aged care facilities in Australia.


There have been many complaints in the media about the mismanagement and mistreatment of our elderly in aged care residences.


We want you to tell us about your experience with aged care facilities, including how government organisations and any authority has handled your complaint.


Your complaint will be anonymous (that is the personal details of the person submitting the complaint are never disclosed without consent), but the nature of the complaint is shared publicly so we can find out how many others have the same issue, and create real change.


Click here to raise an issue with Aged Care.

 
 

3 EASY STEPS TO HAVE YOUR ISSUE NOTICED

 
 

Your complaint is a step towards safer, reliable, and fair products and services, for Australian consumers.

How it works:

  • You register an anonymous* complaint with issue.watch against an organisation or government department eg internet disruptions, aged care issues, health care, product faults and poor services.
  • issue. watch will run a campaign to find out who else has a similar complaint to your complaint, (we will not disclose any of your personal details).
  • Where we establish there is a trend of similar complaints, we will investigate; publicise and work jointly with decision makers to change business practices for better community outcomes.

We also encourage you to complain direct to the organisation, and you will find customer complaint templates here.

* Personal information, including your email address is required to register a complaint, however we will not disclose personal information to any third party without your consent, and as required by law.

 

What is issue.watch?

issue.watch gives you a safe, anonymous yet public place to share your concerns.

We don’t just welcome complaints, we create change.

We collate complaints about the same issue or organisation to identify trends and problems.

Who is issue.watch?

issue.watch is an independent organisation on a mission to help consumers get a fair go.

We are building a community of consumers and organisations who want to see issues fixed.

Why use issue.watch?

We are your megaphone for citizens, so your issues are heard by the people who can change it.

Plus, when others raise the same issues as you, your voice combined with others is even louder.