TELCO CUSTOMERS WANT TO PAY FOR THE INTERNET SERVICE THEY RECEIVE NOT THE SERVICE THEY WERE HOPING TO RECEIVE.
Australian Telco customers are telling us, they are fed up with continued disruption to internet services and poor customer service standards. This is a serious problem, having a significant impact on thousands of small business owners and residential consumers whose complaints go unnoticed.
issue.watch says the Federal Government and the regulators are not doing enough, as they are too slow to enforce consumer protection codes, and they are ignoring the fact that consumers pay for services they do not receive.
issue.watch has created a Telco whitepaper that explains why consumers are fed up with unreliable and insincere Telco business practices. Click here to view the Telco whitepaper.
issue.watch has written to Telstra and Optus, asking specific questions and what they are doing to improve consumer confidence in Telco services. Click here to view the letter sent to Telstra. Click here to view the letter sent to Optus.
Telstra provided the following response. Click here to view Telstra's response.
We rate the response from Telstra
Optus provided the followibng response. Click here to view Optus's response.
We rate the response from Optus
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There have been many complaints in the media about the mismanagement and mistreatment of our elderly in aged care residences.
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